Home working and people engagement – Conversation, contribution and development.
It’s Competition Time!
To celebrate Customer Service Week enter our competition to win your own set of In Tune Training Materials worth £950
The importance of checking for understanding
This photograph is perfect proof of the importance of checking for understanding.
The birthday girl asked for a Mariah Carey …
Average Length of Service Calls
The average length of service calls is changing – find out the details here
More than answering the phone
We’ve been pondering about answering the phone.
On a recent …
Contact Centre Team Leader Development Programme starts in September
Contact Centre Team Leader Development Programme
Have you booked your place on the Call North West Team Leader Programme …
End of the first Call North West Team Leader Programme
The 26th July saw the final module of the Call North West Team Leader Programme. Participants from Electricity North West, …
Team Leader Group Slater Gordon Blackpool
Slater Gordon hosted the Call North West Team Leader Group which is chaired by Diane Banister, our MD.
What a …
Off to Blackpool
Lessons in the Customer Journey
The next Call North West Team Leader Group meeting is being hosted by …
Module 3 Call North West Team Leader Programme
It’s nearly time for Module 3 Call North West Team Leader Programme.
Having spent time looking at being an effective …
Call North West Team Leader Programme Module 2
We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …
Absence Management
Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here
Managing Absence
How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …
Developing Coaches and Mentors
Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …
Motivating your team
The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …
Leadership behaviours that motivate
Our handy infographic on leadership behaviours that motivate and demoituve
Team Leader Challenges – Our Survey Said
What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …
Contact Centre Leaders Convention
The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …
Call North West
presents
Contact Centre Leaders Convention 17
We are delighted to let people know that our …
Team Leader Challenges
Are you a team leader?
Then we’re keen to understand the challenges that you face. We think we know, from …