Need a little Monday motivation?

#MondayMotivation on twitter got us thinking and posting.

We’re getting ready for the second module of the Call North West Team Leader Programme – this module focuses on …

Utilisation is a key metric in the hire industry. Equip your people with the skills to increase your utilisation

The difference between training and development can be summed up quite simply.
Training is delivered but participants and the companies …

Absence Management – practical steps you can take
Part 2 of our series on Managing Absence. View Part 1 here

How equipped are you at managing absence?
In 2016 34 million working days were lost through absence, more than 8 …

Have you seen out article on developing coaches and mentors in Call Centre Helper?
Who coaches the coaches?
Here’s a …

The Call North West quarterly Team Leader Group took place on Friday 9th February, a big thank you to the …

Our handy infographic on leadership behaviours that motivate and demoituve

What are the challenges facing teams leaders in 2018?
We surveyed over 300 Team Leaders; 107 of which were working …

With more than twenty five years experience, at Intelligent Dialogue, we help clients achieve real results from training their …

Next Team Leader Group Meeting – 9th February 2018
The Co-op has kindly agreed to host the next Call North …

Happy New Year. It’s 2018; fresh with possibilities.
What are you going to do in 2018 that will make this a …

It’s that time of year again!
We wanted to wish you a Happy Christmas, and the very best for your …

The first Call North West Contact Centre Leaders Convention held at Liverpool John Moores University was a great day. 70 …

Call North West
presents
Contact Centre Leaders Convention 17
 
We are delighted to let people know that our …

Are you a team leader?
Then we’re keen to understand the challenges that you face.  We think we know, from …

The Call North West Awards 2017 for everything Contact Centre related was a great night.
Held in the Principal Hotel …

We’re absolutely delighted to be working with All Med Pro. They loved the Workshop too, and gave us a bottle …

September’s Call North West Team Leader Group focused on managing change.
Ombudsman Services were great hosts as they explained the …