Do you need to update your sales approach?
One of the things that we watch with interest at Intelligent Dialogue …

There was much excitement in the office today.
The postwoman brought us confirmation that in Tune has an Official US …

The phone was ringing so I answered it.
The salesperson calling thought I was the receptionist and spoke to me …

Delivering customer service training that sticks is a passion of ours, which is one of the reasons we developed …

How a man of average intelligence and with no special skills made millions from a simple business idea; real insight …

Getting past gatekeepers requires technique, belief, determination and skill. We hear from so many participants in our training and development …

A quick price up-date for our customers of In Tune Training Materials in the United States and our overseas customers …

So here we are, post EU referendum.
Living the change curve.
What a lot of people imagined would be a …

As a sales person you’ll know the importance of being proactive – of making sure that you do something everyday …

Sales through service programmes are attractive propositions as pressure grows for contact centres to be revenue generators rather than cost …

Good Call Centre Management is not just about managing people, it requires a focus on the processes and the …

“Sounds like an essay or exam question doesn’t it? but for businesses to survive all the economy is throwing at …

To script or not to script that is the question.
While a well crafted telemarketing script can provide the peace …

CRM Telemarketing  – how can it help you?
CRM technology enables you to track and maintain contact with customers, helping …

Are you finding that:

You need to generate more new business because your current customers are spending less with …

Looking for some tips for great customer service? Look no further
Customer Service Tip #1
Don’t use lots of …

Feedback is a dialogue between people which reflects back how one person sees another person’s behaviour or performance.
We get …

Customer Service Skills required. Information from the UK government shows that 7 out of 10 jobs are in the service …

Just as when we shake someone’s hand when we meet them face to face, a verbal handshake enables that connection …

Diane Banister, Managing Director, of Intelligent Dialogue draws sales inspiration from an unlikely source – cricket.
Updated 25th August 2016