Part 4 of our interviews with Martin Ainscough and how training helped develop the business

After the success of the Recruitment Showcase at Sofology, the next Team Leader Group meeting will take place at Ombudsman …

Part 2 of our interviews with Martin Ainscough focusing on utilisation. A key metric for anyone involved in the hire industry

Part 1 of our interview with Martin Ainscough – growing the business

A big thank you to Stacey Williams for hosting Call North West Team Leader Group at the amazing facilities in …

We’re delighted to be working in partnership with Dawn and Linda over at Case Card Solutions.
We met them at ATD over …

We take feedback very seriously at Intelligent Dialogue.
We review evaluations and we sit down with the sponsor of …

We are delighted to announce that Diane Banister will be chairing the next Call North West Team leader Group on …

We’re great fans of minions at Intelligent Dialogue HQ, and we really believe in the power of teamwork.
So when …

Our next Team Leader Group meeting will be held on the morning of Friday 5th May at Paymentshield in Southport.

Do you find yourself asking “Are exhibitions worth it?”
Are you thinking about exhibiting and are worried about the spend …

United Airline’s Customer Service has hit the headlines again this week.
Footage that has appeared this week of a passenger …

We’re delighted to be supporting the Call North West Team Leader Group on the 24th March 2017.
This time it’s …

We came across this today. It’s about talking the same language.
We’re warning you now this really brought a lump …

Yesterday saw the launch of the Call North West Team Leader Group which we are delighted to be supporting.

Achieving your goals? Do you set yourself any?
What about New Year’s resolutions?
You Gov polls and a Comres poll for …

We are very excited about our series of open training courses for contact centres for 2017.
The Essential Skills Series …

We’re delighted to be supporting Call North West with the introduction of its Team Leader Group.
Team Leaders make the …

“Why aren’t I closing more orders in my pipeline?”
It’s a good question every sales person should ask ( before …

Markets move on.
The world changes.
Most of our clients are talking about the changes that technology has brought, and …